I have received a "HeadPLUS failed to move" prompt on the edelkrone app, what should I do? Ashley October 12, 2018 20:14 Please check out our tutorial below for instructions on troubleshooting the HeadPLUS. Related articles My Slide Module v2 is displaying a "failed to move" error message. What can I do? Why is the firmware of the HeadPLUS not updating for me? HeadPLUS How does the Lens Community work? I am having trouble connecting two HeadONE devices together via the edelkrone app. What can I do? Comments 0 comments Please sign in to leave a comment.