I have received a "HeadPLUS failed to move" prompt on the edelkrone app, what should I do? Ashley October 12, 2018 20:14 Follow Please check out our tutorial below for instructions on troubleshooting the HeadPLUS. Related articles HeadPLUS Why is the firmware of the HeadPLUS not updating for me? How does the Lens Community work? My Slide Module v2 is displaying a "failed to move" error message. What can I do? I am having trouble connecting two HeadONE devices together via the edelkrone app. What can I do? Comments 0 comments Please sign in to leave a comment.