General Information
- I have accidentally broken my edelkrone product. Can this be replaced?
- I've forgotten my password. What should I do?
- Can I add special delivery notes on my order?
- Do I have to contact you in English?
- Do you exhibit at trade shows?
- Do you offer educational discounts?
Order Related FAQ's
- Can I add a gift option to my order?
- Can I add an item to my order that has not shipped yet?
- Can I change my shipping address after placing my order?
- Can I come and pick up my order at your location?
- Do you accept bank wire payments?
- Do you have a retail store I can visit?
Motorized Bundle Finder FAQ's
- I'd like to learn more about Bundle #001.
- I'd like to learn more about Bundle #002.
- I'd like to learn more about Bundle #003.
- I'd like to learn more about Bundle #004.
- I'd like to learn more about Bundle #005.
- I'd like to learn more about Bundle #006.
Product Related FAQ's
- Can I use Sony NP-F batteries with the HeadONE?
- Is JibONE compatible with Dragonframe software?
- Is the FocusPLUS PRO compatible with focus-by-wire (servo) lenses?
- Are counterweights included with the purchase of the JibONE?
- Can edelkrone products be used underwater?
- Can I attach the PocketRIG 2 on a tripod?
Refund and Return Inquiries
- Do you charge a restocking fee for returns?
- How can I cancel my order?
- How do I return or exchange an item?
- I want to return my product. Do I have to pay for shipping?
- My products have been returned, when can I expect my refund?
- What is your return policy?
Shipping FAQ's
- Do you offer expedited shipping to Florida?
- How do I get in contact with DHL about my recently shipped order?
- How do I get in contact with UPS about my recently shipped order?
- How long will it take to get my order with DHL Express Worldwide Shipping?
- How long will it take to get my order with UPS Expedited Shipping?
- How long will it take to get my order with UPS Express Shipping?