General Information and FAQ's
General Information
- I've forgotten my password. What should I do?
- Can I add special delivery notes on my order?
- Can I return a product I purchased under the RentBUY Program?
- Do I have to contact you in English?
- Do you exhibit at trade shows?
- Do you offer educational discounts?
Order Related FAQ's
- Can I add a gift option to my order?
- Can I add an item to my order that has not shipped yet?
- Can I change my shipping address after placing my order?
- Can I come and pick up my order at your location?
- Do you accept bank wire payments?
- Do you have a retail store I can visit?
Motorized Bundle Finder FAQ's
- I'd like to learn more about Bundle #001.
- I'd like to learn more about Bundle #002.
- I'd like to learn more about Bundle #003.
- I'd like to learn more about Bundle #004.
- I'd like to learn more about Bundle #005.
- I'd like to learn more about Bundle #006.
Product Related FAQ's
- Is JibONE compatible with Dragonframe software?
- Are counterweights included with the purchase of the JibONE?
- Can I achieve three axis motion with two Motion Box products and a SliderONE PRO or Slide Module?
- Can I attach the Pocket RIG 2 on a tripod?
- Can I use an iPad to run the edelkrone app?
- Can I use JibONE with HeadPLUS PRO?
Refund and Return Inquiries
- Do you charge a restocking fee for returns?
- How can I cancel my order?
- How do I return or exchange an item?
- I want to return my product. Do I have to pay for shipping?
- My products have been returned, when can I expect my refund?
- What is your return policy?
Shipping FAQ's
- Do you offer expedited shipping to Florida?
- How do I get in contact with UPS about my recently shipped order?
- How do I get in contact with USPS about my recently shipped order?
- How long will it take to get my order with UPS Expedited Shipping?
- I have a registered VAT ID number, am I eligible to be tax exempt in my country?
- May I have my prospective order shipped to a PO Box?