Shutter Release Cable FAQ's
- What cameras are compatible with the C1 Cable?
- What cameras are compatible with the C3 Cable?
- What cameras are compatible with the N1 Cable?
- What cameras are compatible with the N2 Cable?
- What cameras are compatible with the N3 Cable?
- What cameras are compatible with the P1 Cable?
General Information
- I have accidentally broken my edelkrone product. Can this be replaced?
- I've forgotten my password. What should I do?
- Can I add special delivery notes to my order?
- Can you use the SliderPLUS v5 and HeadPLUS v2 upside down?
- Do I have to contact you in English?
- Do you exhibit at trade shows?
Order Related FAQ's
- Are batteries included with the DollyPLUS or DollyPLUS PRO?
- Are batteries included with the HeadPLUS v2 or HeadPLUS v2 PRO?
- Are batteries included with the JibONE?
- Are batteries included with the Pan PRO?
- Are batteries included with the Slide Module v3?
- Can I add a gift option to my order?
Motorized Bundle Finder FAQ's
- I'd like to learn more about Bundle #001.
- I'd like to learn more about Bundle #002.
- I'd like to learn more about Bundle #003.
- I'd like to learn more about Bundle #004.
- I'd like to learn more about Bundle #005.
- I'd like to learn more about Bundle #006.
Product Related FAQ's
- Can I use a third-party controller with edelkrone Web App?
- Can I use edelkrone Link Adapter with HeadPLUS v1 PRO in Dragonframe software
- Can I use Sony NP-F batteries with the HeadONE?
- Is edelkrone SDK compatible with macOS?
- Is the FocusPLUS PRO compatible with focus-by-wire (servo) lenses?
- Are counterweights included with the purchase of the JibONE?
Refund and Return Inquiries
- Do you charge a restocking fee for returns?
- How can I cancel my order?
- How do I return or exchange an item?
- I want to return my product. Do I have to pay for shipping?
- My products have been returned, when can I expect my refund?
- What is your return policy?
Shipping FAQ's
- What is the difference between UPS Expedited and UPS Express shipping methods (US orders)?
- Do you offer expedited shipping to Florida?
- How do I get in contact with DHL about my recently shipped order?
- How do I get in contact with UPS about my recently shipped order?
- How long will it take to get my order with DHL Express Worldwide Shipping?
- How long will it take to get my order with UPS Expedited Shipping?
TradeUP Program FAQ's
- Can I apply TradeUP credits on purchases through a reseller or distributor?
- Are credits from the TradeUP Program combinable with my Educational Discount?
- Are credits from the TradeUP Program combinable with my Lifetime Loyalty Discount?
- What is the (non-edelkrone) TradeUP Program?
- What is the edelkrone TradeUP Program?