Order Related FAQ's
You may find frequently asked questions regarding existing and new orders located in this section.
- Can I add a gift option to my order?
- Can I add an item to my order that has not shipped yet?
- Can I change my shipping address after placing my order?
- Can I come and pick up my order at your location?
- Do you accept bank wire payments?
- Do you have a retail store I can visit?
- Do you offer mail-in-rebates?
- Do you offer payment plans or financing?
- Do you offer rewards points?
- How do I apply for tax-exempt status?
- I received my order but it's missing an item. What can I do?
- The website limits how many of one item I can order. Why is that?
- We are a tax exempt government/educational institution; how do we proceed with a tax free purchase?
- What is the Lifetime Loyalty Discount?
- What payment options do you offer?
- Why can’t I see a discount on my order?
- Why can’t I see my Protection Plan on my order?
- Why do you charge for a single spare part kit item?
- Why is the product out of stock?
- Would you be able to provide me with a quote for my order?