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  1. edelkrone
  2. General Information and FAQ's
  3. Order Related FAQ's

Order Related FAQ's

You may find frequently asked questions regarding existing and new orders located in this section.

  • Are batteries included with the DollyPLUS or DollyPLUS PRO?
  • Are batteries included with the HeadPLUS v2 or HeadPLUS v2 PRO?
  • Are batteries included with the JibONE?
  • Are batteries included with the Motor Module (fka Slide Module v3)?
  • Are batteries included with the Pan Module for JibONE (fka Pan PRO)?
  • Can I add a gift option to my order?
  • Can I add an item to my order that has not shipped yet?
  • Can I change my shipping address after placing my order?
  • Can I come and pick up my order at your location?
  • Do you have a retail store I can visit?
  • Do you offer mail-in-rebates?
  • Do you offer rewards points?
  • I received my order but it's missing an item. What can I do?
  • The website limits how many of one item I can order. Why is that?
  • What payment options do you offer?
  • Why can’t I see my Protection Plan on my order?
  • Why is the product out of stock?
  • Would you be able to provide me with a quote for my order?
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