Order Related FAQ's
You may find frequently asked questions regarding existing and new orders located in this section.
- Are batteries included with the DollyPLUS or DollyPLUS PRO?
- Are batteries included with the HeadPLUS v2 or HeadPLUS v2 PRO?
- Are batteries included with the JibONE?
- Are batteries included with the Motor Module (fka Slide Module v3)?
- Are batteries included with the Pan Module for JibONE (fka Pan PRO)?
- Can I add a gift option to my order?
- Can I add an item to my order that has not shipped yet?
- Can I change my shipping address after placing my order?
- Can I come and pick up my order at your location?
- Do you have a retail store I can visit?
- Do you offer mail-in-rebates?
- Do you offer rewards points?
- I received my order but it's missing an item. What can I do?
- The website limits how many of one item I can order. Why is that?
- What payment options do you offer?
- Why can’t I see my Protection Plan on my order?
- Why is the product out of stock?
- Would you be able to provide me with a quote for my order?